Refund policy
At KingSaddle.com, we take pride in the craftsmanship and quality of our saddles and leather goods. Every item is inspected before shipping to ensure it meets our high standards. However, if you are not completely satisfied with your purchase, please review our return and refund policy below.
⸻
Returns
• You have 14 days from the date of delivery to request a return.
• To be eligible, your item must be unused, in its original condition, and include all original packaging, tags, and accessories.
• Custom-made, personalized, or special-order items cannot be returned or exchanged unless they arrive damaged or defective.
To start a return, please email us at support@kingsaddle.com with your order number and reason for return. Once approved, we’ll send return instructions and the return shipping address.
⸻
Refunds
• Once your return is received and inspected, we’ll notify you of the approval or rejection of your refund.
• Approved refunds will be issued to your original payment method within 5–10 business days.
• Shipping fees are non-refundable, and return shipping costs are the responsibility of the customer (unless the product is defective or incorrect).
⸻
Exchanges
We only replace items that are defective or damaged. If you need an exchange for the same item, email us at support@kingsaddle.com and include a photo of the issue for faster processing.
⸻
Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery with photos. We’ll make it right with a replacement or refund as quickly as possible.
⸻
Non-Returnable Items
• Custom or made-to-order saddles
• Personalized leather products
• Clearance or final-sale items
⸻
Questions?
For any questions about returns or refunds, please contact us at:
📧 support@kingsaddle.com
📞 562-507-4742